This product is covered by a 3-year factory warranty. In the unlikely event that this product develops any malfunction within 3 years of the purchase date due to faulty materials or manufacture, the product will be replaced free of charge.
Should you experience any difficulty with your unit please contact our Customer Service Centre on
Within Australia – 1800 687 116
Outside Australia – +613 9798 1322
Lock Focus will seek to resolve your problem and advise on how to obtain a replacement. Lock Focus will attempt to resolve this in the best and least disruptive way possible, which may include replacement of a failed component instead of a complete unit.
Your Lock Focus replacement guarantee naturally does not cover misuse, incorrect installation or normal wear and tear. Similarly your guarantee does not cover the costs incurred in making the claim for a replacement. Please retain your receipt for proof of purchase.
The product comes with guarantees that cannot be excluded under Australian Law.
Should you ever need some help or advice in relation to this product, whether it is inside or outside of the warranty period you should contact the numbers provided above.
Mon-Fri: 08:00 – 17:00
Tel: (61 3) 9798 1322
Fax: (61 3) 9706 3201
Free Phone: 1800 687 116
Proudly owned by Safecorp Group